IT Support Specialist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• **About Us**

• At R2, we are committed to empowering small and medium businesses, which are the backbone of society. In Latin America, SMBs constitute over 90% of all enterprises, yet they encounter a credit gap worth trillions. Our mission is to unlock the potential of SMBs by offering financial solutions that cater specifically to their requirements. We are reinventing the financial infrastructure in Latin America, ensuring that the financial needs of SMBs are met without the necessity of visiting a bank.

• R2 allows platforms across Latin America to integrate financial services that SMBs can utilize, starting with revenue-based financing. Our team is a close-knit group of professionals from leading organizations such as Google, Amazon, Nubank, Uber, Capital One, Mercado Libre, Globant, and J.P. Morgan. Following a strategic investment from Ant International, we are entering an exciting growth phase, focusing on rapidly expanding our partner network, enhancing our credit and underwriting capabilities, and scaling our operations in various markets.

• As an IT Support Specialist, you will play a critical role in ensuring the operational efficiency of our IT systems while supporting the security framework of a growing fintech company. You will report directly to the Director of Infrastructure and collaborate closely with our Security and DevOps teams. We seek a proactive, detail-oriented individual with a strong passion for technology.

⛳️ Requirements

• **Your Responsibilities**

• - IT Support & Administration

• - Overseeing the onboarding and offboarding processes for employees

• - Managing user access and permissions, primarily through JumpCloud

• - Supporting user environments, including macOS and Windows systems

• - Troubleshooting IT-related issues and delivering end-user support

• - Managing the inventory of hardware and software assets

• - Administering internal tools (Google Workspace, Slack, etc.)

• - Creating and maintaining IT documentation and runbooks

• - Coordinating with vendors for hardware procurement and support

• - Security and Compliance

• - Supporting compliance with ISO 27001 standards by implementing access controls and security measures

• - Conducting regular access reviews and providing audit support

• - Assisting in monitoring and resolving IT security alerts

• - Enforcing endpoint security policies throughout the organization

• **Who You Are**

• - 2-4 years of experience in IT support or system administration

• - Proficient in administering macOS and Windows environments

• - Familiarity with directory services (JumpCloud, Active Directory, Okta, or similar)

• - Basic understanding of cloud platforms, particularly AWS

• - Strong troubleshooting and problem-solving abilities

• - Proficient in both English and Spanish

• **Preferred Qualifications**

• - Knowledge of ISO 27001 or similar security frameworks

• - Experience with scripting (Python, Bash, etc.)

• - Background in a remote-first work environment

🏝️ Benefits

• **What We Provide**

• - Fully remote position

• - Equipment supplied for your home office setup

• - Training budget for certifications and professional development

• - Opportunities for career advancement within IT and Security

• - The chance to work in a dynamic fintech environment expanding across Latin America