IT Support Specialist

This is a fully remote position, open to applicants in Lebanon.

📋 Description

• Deliver remote IT assistance to clients across diverse industries.

• Address and resolve support requests efficiently through email, chat, and SMS.

• Diagnose and rectify issues in Office 365, Windows, and Windows Server settings.

• Communicate clearly and effectively with customers to ascertain their requirements and resolve issues.

• Refer complex technical challenges to senior engineers or relevant teams as necessary.

• Keep precise records of all support actions within the ticketing system.

• Work collaboratively with colleagues to guarantee exceptional customer satisfaction.

⛳️ Requirements

• Demonstrated experience in IT support or a comparable position.

• In-depth understanding of Office 365, Windows operating systems, and Windows Server environments.

• Excellent analytical and logical reasoning skills.

• Exceptional English communication abilities, both written and spoken.

• Knowledge of remote support tools and ticketing systems.

• Capability to multitask, prioritize, and effectively manage time.

• Strong customer service aptitude with a proactive and solution-focused mindset.

• Self-driven and capable of working independently with minimal oversight.

🏝️ Benefits

• Flexible freelance opportunity allowing for remote work.

• Collaborate with a supportive and forward-thinking IT team.

• Opportunities for career advancement and further specialization in IT support.

• Competitive hourly compensation based on experience and skills.