IT Support Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage and prioritize both internal and external support inquiries

• Evaluate and analyze incidents effectively

• Engage with stakeholders and collaborate with development teams

• Develop and update user manuals

• Recognize patterns in recurring incidents

• Suggest proactive enhancements

⛳️ Requirements

• Several years of experience in IT support or technical customer service

• Systematic approach to incident analysis

• Familiarity with ticketing systems

• Proficient in MS Office

• Experience with SQL and server logs is a plus

• Proficiency in German (minimum C1 level)

• Good command of English (minimum B2 level)

🏝️ Benefits

• Flexible working hours

• Fully remote work options available

• Opportunities for internal training

• Team-building events