IT Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Enroll and manage all company devices within Apple Business Manager.

• Provision and set up macOS and Windows endpoints for all team members.

• Diagnose hardware and software issues across both Apple and Microsoft platforms.

• Link the device management framework to Google Workspace and additional systems.

• Implement technical onboarding processes, including account creation, tool access, and device provisioning.

• Oversee offboarding procedures, such as device retrieval, account deactivation, and access removal.

• Create and maintain standard operating procedures (SOPs) and documentation for onboarding and offboarding.

• Take charge of enhancing the onboarding operations from existing processes.

• Assist in the deployment and monitoring of endpoint security tools.

• Uphold and enforce security policies and best practices.

• Aid in access reviews, security audits, and compliance system management.

• Develop automation for recurring IT workflows in collaboration with operations.

• Ensure seamless integration and communication among internal tools and platforms.

• Act as the primary internal escalation point before seeking external IT support.

• Address reactive hardware and software support requests from the team.

⛳️ Requirements

• Must-Haves (Required)

• 1–3 years of experience in IT support, systems administration, or comparable technical roles.

• Practical experience with identity and device management in both Apple and Microsoft ecosystems.

• Strong proficiency in macOS.

• Knowledge of Apple device management integration with SaaS environments (Google Workspace).

• Capability to work independently as the sole internal IT resource.

• Availability to work U.S. hours.

• Excellent documentation skills and meticulous attention to detail.

• Ability to communicate clearly with non-technical audiences.

• Nice-to-Haves (Preferred)

• Familiarity with MDM platforms such as Jamf, Intune, and Kandji.

• Experience with SaaS administration tools like Google Workspace, Microsoft 365, Auth0, and 1Password.

• Exposure to compliance frameworks such as SOC 2, ISO 27001, or similar standards.

• Experience in startup or high-growth technology environments.

• Basic scripting skills (Bash, PowerShell, Python) for automation purposes.

• Relevant certifications like CompTIA Security+, Apple Certified Support Professional, or Microsoft equivalents.

• Understanding of zero-trust security principles.

🏝️ Benefits

• Competitive Salary: Based on experience and skills.

• Remote Work: Fully remote—work from anywhere.

• Performance Bonus: Linked to data accuracy, reporting timeliness, and overall sales efficiency.

• Team Incentives: Recognition for achieving 100% CRM hygiene and timely reporting.

• Generous PTO: In line with company policy.

• Health Coverage for PH-based employees: HMO coverage after 3 months for full-time staff.

• Direct Mentorship: Guidance from industry experts on an international scale.

• Learning & Development: Continuous access to resources for professional advancement.

• Global Networking: Opportunities to connect with professionals from around the world.