IT Support Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Primary support line for clients and users

• Commitment to ensuring customer satisfaction with the products, services, and features offered by our tool

• Full accountability for reported issues

• Diagnosis and resolution of problems reported by users

• Collaboration with technical teams to address reported issues

• Development and updating of the knowledge base within the global IT Support department

• Testing of new functionalities

• Participation in additional projects aligned with strengths and skill sets

⛳️ Requirements

• Minimum of 3 years of experience in the e-commerce sector

• Excellent command of English (minimum B2 level)

• Proficiency in a second foreign language (Spanish, Italian, French, or German) is preferred

• Strong understanding of the Base product

• Attention to detail and precision

• Eagerness to continuously expand knowledge

• Highly developed communication skills (both internally and externally)

• Excellent organization of work in a remote model

• Analytical skills

• Ability to learn and acquire new digital skills easily

🏝️ Benefits

• Opportunity to build a global brand in the e-commerce sector from the ground up and implement solutions that make a difference.

• Inspiring collaboration with passionate professionals from various cultures and corners of the world.

• Chance for professional and personal development in a company experiencing dynamic growth – grow with us!

• A wide range of benefits to support your health, passions, and development.