IT Support Specialist

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Deliver daily technical assistance and system management across a variety of business platforms.

• Oversee and manage Microsoft 365 users, licenses, and subscription services.

• Resolve Outlook and Microsoft 365 email-related issues.

• Set up and maintain Exchange Online mailboxes effectively.

• Facilitate user account creation, password resets, and access control.

• Provide support for the administration of Microsoft Teams, SharePoint, and OneDrive.

• Monitor the health of Microsoft 365 systems and address technical problems.

• Configure and troubleshoot DNS records, including A, MX, TXT, CNAME, SPF, DKIM, and DMARC.

• Handle domain registrations and renewals.

• Identify and resolve domain connectivity and email routing challenges.

• Coordinate domain migrations as necessary.

• Ensure accurate DNS configurations for business applications and email services.

• Oversee GoDaddy hosting and domain accounts.

• Assist in the installation and renewal of SSL certificates.

• Provide remote technical assistance for hardware, software, email, and cloud-related matters.

• Document support tickets, solutions, and frequent issues.

• Uphold security best practices within Microsoft 365 and Azure environments.

• Create and revise technical documentation and standard operating procedures (SOPs).

⛳️ Requirements

• At least 1–2 years of experience in business IT support.

• Significant hands-on experience with Microsoft 365 administration.

• Experience in managing Exchange Online and Outlook email systems.

• Proficiency in configuring and troubleshooting DNS records and domains.

• Experience administering GoDaddy accounts.

• Familiarity with supporting Microsoft Azure environments.

• Strong troubleshooting and analytical capabilities.

• Solid understanding of business IT infrastructure.

• Exceptional written and verbal communication skills in English.

• Capability to work independently in a fast-paced remote setting.

• Strong organizational and documentation abilities.

• Security-conscious with a focus on safeguarding business systems and data.

🏝️ Benefits

• Competitive rates

• Weekly payments

• Various open roles are available

• Free training and upskilling

• Constant support and guidance

• A vibrant community always ready to support you

• And more!