IT Support Specialist – 2nd Level

This is a fully remote position, open to applicants in Germany.

📋 Description

• Close collaboration with the client in 2nd- and 3rd-level support

• Development of knowledge articles and FAQs

• Knowledge sharing with the team

• Adherence to quality standards

• Assistance with team and project management

• Management of calls and tickets utilizing common ticketing systems

• Offering qualified support and guidance to end users

• Conducting remote troubleshooting for hardware and software issues

• Assigning and installing software through remote access

• Helping users with the configuration of PCs and mobile devices

• User management for various applications

⛳️ Requirements

• Qualified IT specialist, IT systems electronics technician, or equivalent qualification/professional experience

• Minimum of 3 years of experience in IT support

• Familiarity with ticketing systems and the creation of knowledge documentation

• Proficiency in using and managing Microsoft environments (Windows, Office, Active Directory)

• Excellent German and good English skills, both written and spoken

• Capability to explain technical subjects in a clear and understandable manner

🏝️ Benefits

• E-scooter

• Quiet room

• Digital services and partnerships with employee benefits platforms