IT Support – Level 2

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver Level 1 and 2 technical support and administration for various client environments.

• Execute troubleshooting tasks, diagnose issues, resolve problems, or escalate to specialist teams as necessary.

• Conduct periodic onsite visits to client locations.

• Offer recommendations for continuous improvement.

• Maintain precise records and ensure documentation remains current.

• Occasionally assist with senior project tasks.

⛳️ Requirements

• Previous experience in an MSP environment - familiarity with Windows, AD, O365, Azure, Outlook/Exchange, HyperV, Intune, Backup & DR, Networking (not all required - training will be provided!).

• Experience utilizing ticketing and monitoring tools.

• Exceptional interpersonal and communication skills, both written and verbal.

• A friendly, positive, and customer-oriented demeanor.

• Ability to effectively multitask and manage competing priorities.

• Team-oriented individual - willing to contribute in any capacity necessary to achieve team goals.

• Strong time management and organizational abilities.

• Thrives in a fast-paced environment and adapts well to change.

• Familiarity with help desk software, databases, and remote control applications.

• Networking experience is a plus.

• Excellent client-facing and communication skills.

• Advanced troubleshooting abilities and multitasking skills.

• Proficiency in English.

🏝️ Benefits

• Equipment: Candidates are expected to provide their own equipment.

• Diverse Challenges: Every day presents new opportunities and distinct challenges that make your work engaging and fulfilling.

• Team Collaboration: Collaborate with a supportive team that values your insights and contributions.

• Inclusivity: Join an inclusive and diverse workplace that appreciates your contributions.