Help Desk Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver professional end-user assistance through phone, email, or web submissions.

• Implement restorative or maintenance actions to address end-user issues.

• Address end-user challenges in accordance with established procedures.

• Monitor incidents and calls, which includes timely and accurate data entry into the database.

• May be tasked with ensuring proper configuration of systems.

⛳️ Requirements

• Dependable Internet connection.

• Ability to successfully clear a background check.

• Excellent customer service skills are essential.

• Strong foundation in Personal Computer usage.

• Proficient troubleshooting skills.

• Comprehensive understanding of desktop productivity software.

• Capability to collaborate effectively within a team setting.

• Demonstrated ability to adapt in a dynamic environment.

• Punctuality and schedule adherence are mandatory for this role.

• Familiarity with Ticketing Systems, VPNs, Virtual environments, and Active Directory is a plus.

• May necessitate additional training specific to projects.

🏝️ Benefits

• Eligible for Health Benefit Coverage after 60 days of employment.