This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as the primary point of contact for all incoming IT support inquiries through Jira Service Management.

• Deliver remote assistance for end user challenges involving Microsoft 365 applications, Windows 11 OS, Email, Teams, and various collaboration tools.

• Support users in troubleshooting and provide transparent updates on ticket status.

• Diagnose intricate issues connected to Microsoft Intune and administrative tasks within Microsoft 365.

• Elevate issues to senior technical colleagues as needed.

• Aid in problem management by recognizing recurring issues and suggesting lasting solutions.

⛳️ Requirements

• At least 5 years of experience in similar roles.

• Proficiency in managing M365 and Windows desktop environments in a remote setting.

• Exceptional problem-solving and analytical capabilities.

• Strong command of English, both written and spoken, along with excellent interpersonal skills.

• Familiarity with automation tools and scripting languages, such as PowerShell.

🏝️ Benefits

• Competitive salary and a comprehensive benefits package.

• Opportunities for professional growth and development.