IT Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of daily hands-on IT support, manage tickets, perform technical troubleshooting, and oversee strategic projects.

• Analyze intricate or unfamiliar problems, pinpoint root causes, and decide on the optimal course of action.

• Prioritize tasks and share relevant context with the larger IT team.

• Set up and maintain networks, Google Workspace, device management platforms, and various cloud-based systems across both Mac and Windows environments.

• Enhance onboarding, offboarding, security, and access management processes.

• Oversee hardware procurement, inventory management, shipping, receiving, repairs, replacements, and upgrades.

• Cultivate relationships with technology vendors.

• Recognize recurring issues and process deficiencies, propose enhancements, and drive projects to completion.

• Effectively communicate with both technical and non-technical stakeholders.

⛳️ Requirements

• Minimum of 2 years of IT experience, with a background in end-user support, security, networks, remote environments, and access management.

• Proficient in a SaaS-focused environment utilizing Office 365 or Google Workspace, Slack, MDMs, and other cloud management tools to support over 100 team members.

• Experience in supporting end users in both Mac and Windows settings.

• Strong skills in troubleshooting and critical thinking.

• Capability to investigate new issues, identify root causes, and determine the best way forward.

• Strategic thinker able to anticipate challenges and propose improvements.

• Proven track record of ownership and sound judgment.

• Ability to make decisions, communicate risks, and identify when escalation is necessary.

• Exceptional verbal and written communication skills for both technical and non-technical audiences.

• Competence in managing multiple priorities and swiftly adapting to changing business needs.

• Agile mindset and ability to excel in a fast-paced environment.

• Must be authorized to work in the United States upon hiring in an employer-approved US state.

• Must maintain work authorization in the United States throughout employment.

• Pre-employment screening is mandatory.

🏝️ Benefits

• Mentorship programs.

• Leadership academies.

• Opportunities to influence company culture and diversity, equity, and inclusion initiatives.

• Flex Fridays.

• Remote-first work culture.

• Flexible paid time off (PTO).

• Comprehensive medical, dental, and vision plans for you and your family.

• Life, AD&D, Short-Term, and Long-Term Disability coverage.

• 401(k) plan with company matching.

• Paid parental leave.

• Access to Headspace.

• Monthly fitness reimbursements.

• Pet insurance.

• Speaker Series Bonus.

• Reimbursement for up to 12 books each year.

• Annual contributions toward dream adventures after three years of employment.

• Catered lunches for the in-office team.