IT Support Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver first-level technical assistance to end-users concerning hardware, software, and networking issues.

• Forward complex or unresolved matters to Tier 2 support or other appropriate teams.

• Oversee and support Microsoft Intune for device management, security protocols, and application distribution.

• Manage and provide support for Exchange Online, which includes user administration and troubleshooting.

• Conduct and manage basic Virtual Machine tasks within VMware ESXi virtualized settings.

• Create and sustain PowerShell scripts for automation and reporting purposes.

• Record IT procedures and engage in ongoing improvement initiatives.

• Acquire, configure, and deploy new IT hardware and software, ensuring setups meet organizational standards and security requirements.

⛳️ Requirements

• Over 5 years of experience as an IT Support Engineer, Systems Engineer, or in a similar position.

• Practical experience with Microsoft Intune, Exchange Online, VMware ESXi, and Windows Server environments.

• Basic to moderate understanding of networking concepts.

• Proficient in PowerShell scripting for automation and administration tasks.

• Strong troubleshooting and analytical capabilities.

• Service-oriented approach with excellent communication skills.

• Preferred: Familiarity with Azure AD / Entra ID.

• Knowledge of ITIL-based IT Service Management practices.

• Relevant certifications from Microsoft, VMware, or IT-related fields.

• Skills in programming languages.

🏝️ Benefits

• Modern IT environment that fosters innovation.

• Opportunities for professional development and certification.

• Competitive salary and benefits package.

• A collaborative and supportive team culture.

• Chance to explore AI-enhanced IT processes.