IT Support

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Provide support with IT responsibilities such as user management, password resets, and printer troubleshooting to assist clients in their daily operations.

• Handle incoming helpdesk tickets through voice and chat support, delivering first-level troubleshooting and escalating issues when necessary.

• Use systems like Active Directory and Office 365 to manage user access updates, permissions, and account support.

• Collaborate closely with the FAST Team and technology leadership to enhance skills and progressively take on more technical duties over time.

⛳️ Requirements

• IT Knowledge: Proficient in using Microsoft 365, with some IT experience or a relevant certification (such as CompTIA A+ or equivalent).

• Active Directory Knowledge: Familiarity with Active Directory is mandatory.

• Highly Organized: Outstanding organizational abilities to effectively manage multiple support requests.

• Detail-Oriented: Emphasis on accuracy and precision, particularly in user management and troubleshooting activities.

• Tech-Savvy: Willingness to learn new tools and technologies.

• Communicative: Ability to interact clearly and efficiently via phone and chat with internal teams and clients in a positive manner.

🏝️ Benefits

• 100% work-from-home flexibility

• Preset salary growth

• Weekly salary payments