IT Support Agent, German

This is a fully remote position, open to applicants in Poland.

📋 Description

• Respond to phone inquiries and address issues related to software applications.

• Provide troubleshooting assistance via phone, chat, or email.

• Engage directly with end users and collaborate with colleagues to offer support.

• Take part in an onboarding program to understand IT and reskill as necessary.

⛳️ Requirements

• Proficient knowledge of the German language.

• Eagerness to embark on an IT career.

• A proactive and problem-solving mindset.

• Strong communication skills and ability to work effectively in a team.

• Basic IT knowledge (Microsoft products, internet, hardware devices, etc.) or a technically inclined mindset (not mandatory).

• No prior professional experience is required.

🏝️ Benefits

• Private medical care that can be enhanced with a dental services package at preferential rates.

• Private life insurance that can be supplemented with an oncology package available at preferential rates.

• Access to Inspiro Audiobooks & Nais (including cinema tickets, Multisport memberships, and more).

• Offices located in prime areas, as well as a car leasing program, carpooling options, and bicycle parking facilities.

• Opportunities for professional development, external courses, education and certification co-funding, and free access to the NEXT platform, which includes resources like Pluralsight, TED talks, Coursera materials, and virtual training sessions (e.g., Excel, VBA, RPA, or customer care).

• Flexible working hours due to a range of projects (standard, part-time, late shifts).