IT Specialist, Technical Customer Support – Digital Locking Systems

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide technical customer support: Address inquiries regarding digital locking systems (such as electronic locks, relays, fittings), configure systems through phone or remote access, and diagnose as well as resolve both hardware and software issues.

• Analyze systems and troubleshoot: Evaluate technical issues that arise from the interaction of IT components and locking technology, and assist in integrating these solutions into existing IT and building management systems.

• Support software operations: Manage and support management software for digital locking systems, including conducting updates and maintenance tasks.

• Customer consulting and training: Offer guidance on technical options and aid users and administrators in utilizing digital locking technology effectively.

• Maintain documentation: Develop and upkeep technical documentation and support tickets, while providing feedback to development teams regarding recurring issues.

• Collaborate across departments: Work in close partnership with sales, development, and product management teams to incorporate customer feedback and assist in testing phases for new products.

⛳️ Requirements

• Completed vocational training as an IT specialist (Fachinformatiker) or a similar technical qualification.

• Initial experience in technical support or customer service/hotline settings.

• Proficient use of standard IT systems and documentation tools; MCSA certification is an advantage.

• Excellent proficiency in German and English for effective international communication.

• Strong analytical skills and a methodical approach to tasks.

• Exceptional communication abilities and a passion for customer interaction.

• Team-oriented mindset with the capacity to remain calm under pressure.

• Genuine interest in cutting-edge security technology and its various applications.

🏝️ Benefits

• Growth & Development // Structured and engaging onboarding process, hands-on training at the in-house training center, access to Busuu, Allegion Academy & LinkedIn Learning, and mentoring for career development.

• Work–Life Balance // Flexibility offered through a flexitime model including compensatory time off, the possibility of remote work (up to 4 days per week), and 30 days of vacation without a probationary waiting period.

• Culture // Dynamic environment, flat organizational structures, a diverse team from 17 nations, strong support and camaraderie, along with numerous great events.

• Health // Monthly fitness allowance of €30 gross, employee assistance program for life matters, and complimentary beverages & fresh fruit.

• Family & Benefits // Monthly childcare subsidy of up to €250 gross, contributions to the company pension scheme (€40 plus 20% of the conversion amount), and exclusive employee discounts.

• Sustainable Mobility // Affordable leasing options for JobRad and e-bikes.