This is a fully remote position, open to applicants in Peru.

📋 Description

• Deliver technical support to interpreters, addressing day-to-day issues related to internet connectivity, PC or headset configurations, audio challenges, and more.

• Oversee and manage Mattermost channels, ensuring that technical problems are resolved promptly and efficiently.

• Gather and evaluate system check images as part of the onboarding procedure for new employees.

• Conduct maintenance tasks on HLS’ servers to guarantee optimal performance and reliability.

• Create email accounts and user profiles for our direct clients within the Boostlingo portal.

• Make certain that our company website is current, operational, and functioning correctly.

• Offer technical support to clients via our HelpDesk line, resolving issues quickly and effectively.

⛳️ Requirements

• A university or college degree in IT or a related field is preferred.

• Advanced understanding of end-user experience, with the capability to troubleshoot common technical issues.

• Experience in programming, server management, and/or website maintenance. (Preferred technologies include Linux, Ubuntu, Plesk, cPanel, PHP, and MySQL).

• Proficient in Next.js 15, TypeScript, Django Channels, PostgreSQL + Redis.

• Fluency in English (both written and spoken) is mandatory.