IT Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the primary point of contact for internal IT support inquiries from employees.

• Diagnose and resolve hardware, software, and connectivity problems in a prompt and professional manner.

• Oversee and streamline IT ticketing and support processes.

• Deliver exceptional customer service by effectively communicating with both technical and non-technical staff.

• Assist in the administration and upkeep of Microsoft 365 and Azure environments, including user provisioning, licensing, security policies, and Entra ID.

• Provide support for both on-premises and cloud-based systems, including patch management, monitoring, and maintenance.

• Aid in the management and maintenance of network infrastructure, including switches, firewalls, and VPNs.

• Support backup, disaster recovery, and endpoint management initiatives.

• Assist in the development of a modern data stack, encompassing data pipelines and a centralized data warehouse.

• Contribute to the administration and maintenance of Metabase and Grafana for internal reporting and dashboards.

• Help design and maintain ETL/ELT pipelines to consolidate data from various business applications.

• Collaborate with stakeholders to create and sustain dashboards and reports that facilitate decision-making.

• Participate in the assessment and implementation of data tools (e.g., data warehouse platforms, transformation layers such as dbt).

• Keep clear and current documentation of systems, configurations, processes, and procedures.

• Assist in producing run-books and internal knowledge base articles.

• Identify deficiencies in current IT processes and recommend enhancements.

• Work closely with the IT Administrator to gain insights into all facets of the IT environment.

• Gradually develop the skills and knowledge needed to independently manage IT operations and provide backup coverage.

• Collaborate across departments to understand their technological requirements.

⛳️ Requirements

• 1–3 years of experience in IT support, systems administration, or a related technical role.

• Strong troubleshooting abilities in Windows environments, networking, and end-user hardware/software issues.

• Comfortable functioning in a small team with considerable autonomy and a wide range of responsibilities.

• Excellent communication skills, capable of conveying technical concepts clearly to non-technical peers.

• Detail-oriented, with a commitment to maintaining accurate and updated documentation.

• Collaborative and team-focused, with a genuine service-oriented mindset toward internal employees.

• Practical experience with Microsoft 365 administration (Exchange, Teams, SharePoint, Entra ID / Azure AD) is a plus.

• Familiarity with cloud infrastructure on Azure, AWS, or GCP (VMs, storage, networking) is a plus.

• Knowledge of Metabase or Grafana for reporting and dashboards is a plus.

• Exposure to data pipelines, ETL/ELT concepts, or a modern data stack (e.g., data warehouses like Snowflake or BigQuery, transformation tools like dbt) is a plus.

• Experience with scripting or automation (PowerShell, Python, or similar) is a plus.

• Background with no-code or low-code platforms (e.g., Power Automate, Zapier, Make, Airtable) or app development (internal tools, web apps, or integrations) is a plus.

• Any relevant certifications (e.g., Microsoft 365 Fundamentals, CompTIA A+/Network+, Azure/AWS/GCP fundamentals) are a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.