IT Service Desk Support Analyst – Level 1

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver first-level support and monitor IT systems as well as integration solutions.

• Collaborate within a team alongside other skilled Support Analysts.

• Provide client assistance and resolve issues through email, phone, and other electronic channels.

• Create, oversee, and address support tickets related to technical challenges.

• Supervise the Cirrus and ICE applications and services.

• Conduct basic troubleshooting for issues with hosted applications and services.

• Assist in the deployment of new applications and onboarding of customers.

⛳️ Requirements

• Less than 12 months of experience or a recent university graduate.

• Proficiency in Linux and MySQL.

• Fundamental understanding of XML.

• Strong written and verbal communication skills.

• High accuracy in ticket management.

• Proactive in identifying ongoing issues.

• Good comprehension of XML and related concepts.

• Knowledgeable in XML.

• Familiar with XML validation processes.

• Acquainted with document formats such as XML, EDI, IDOC, and CSV files.

• Basic knowledge of Unix/Linux commands.

• Fundamental understanding of MySQL and database commands.

• Basic familiarity with XSLT and flat file transformations.

• Knowledge of transport technologies, including AS2, X400, HTTP, SMTP, and SFTP.

• Basic understanding of v2 and v3 adapters.

• Comprehension of hub management.

• Basic knowledge of security certificates.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Opportunities for professional development.