IT Service Desk Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Identify and resolve all IT-related issues within the office.

• Troubleshoot and address support problems on PC/Mac and iOS devices, including desktop applications.

• Conduct comprehensive analysis and follow-up actions on incidents.

• Proactively oversee and maintain the office IT infrastructure.

• Develop and update support and How-To articles for both teammates and customers.

• Monitor and keep track of all IT assets (hardware and software) to ensure they are current.

• Provide remote and in-person support to customers.

• Ensure all assigned support tickets are actively worked on, updated, and resolved.

• Collaborate with field engineers to assist customers or employees when on-site intervention is necessary.

⛳️ Requirements

• Completed professional training or an equivalent qualification in an IT-related discipline.

• A collaborative team player with a strong service-oriented approach.

• Capable of working independently.

• Prior experience in IT Service Desk or IT operations is preferred.

• Ideally knowledgeable in TCP/IP networking and routing, along with end-user desktop support and setup.

• Excellent communication skills, proficient in creating both user-facing and technical documentation.

• Fluent in both English and German.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and training.

• Flexible working hours and a supportive work environment.

• Competitive salary and performance-based incentives.