IT Service Desk Analyst, German, French

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Deliver technical support and troubleshooting assistance concerning computer hardware, software, mobile devices, and other technological tools and products.

• Serve as the first level of technical support.

• Respond promptly to inquiries from employees and clients at their sites.

• Document issues and assist in the creation of a knowledge database.

• Supply hardware migration teams with relevant information, reports, and lists.

• Engage in process improvement activities.

• Consult with IT specialists when the appropriate course of action is uncertain.

⛳️ Requirements

• Language proficiency: fluent in **German and English**, with French being a significant advantage.

• Technical skills are beneficial.

• Strong problem-solving and analytical skills.

• Excellent communication abilities.

• Meticulous attention to detail with the capacity to manage multiple clients simultaneously.

• Ability to work autonomously while also being open to following directions and best practices.

• Strong planning and organizational skills.

• A team player with a supportive demeanor.

• Candidates must provide a criminal record extract not older than three months.

🏝️ Benefits

• Diverse range of activities, tasks, and projects.

• Flexible working conditions.

• Minimum of 5 weeks of vacation.

• Paid sick days.

• Meal vouchers.

• Additional vouchers (birthday voucher, wedding, and newborn surprise).

• Contributions to wellness initiatives (multisport card).

• "Fishing for Friends" program – our referral initiative.

• Refreshments available in the D-ploy office.

• Opportunities for further development and professional growth.

• Friendly and international work environment.

• Company-sponsored events.

• Competitive salary along with various benefits.