IT Project Manager – MSP

This is a fully remote position, open to applicants in United States.

📋 Description

• Creating and managing project plans, timelines, and budgets.

• Lead and supervise project engineers within the project team, serving as a people manager by offering coaching, mentorship, and performance evaluations.

• Take ownership of departmental success—recognize profitability metrics, resource allocation, and the impact of projects on overall MSP growth.

• Serve as the main point of contact for clients regarding project-related communications, providing timely updates and addressing issues throughout the project lifecycle.

• Supervise technical resources to ensure tasks are completed according to the project plan.

• Ensure project documentation is accurate, including project plans, schedules, budgets, change orders, and closure documents.

• Proactively identify, monitor, and address potential risks.

• Manage changes to the project scope by implementing a formal change control process to prevent scope creep and ensure alignment with business objectives.

• Oversee project development from inception to completion, ensuring that projects achieve their intended outcomes and client satisfaction.

• Facilitate meetings and provide regular updates to stakeholders to communicate project status and address any issues or obstacles.

• Coordinate cross-functional teams, ensuring collaboration and clear communication among staff, clients, and vendors.

• Assess and provide feedback on non-technical project hour estimates.

• Conduct evaluations post-project completion to foster continuous improvement and share insights gained with the team.

⛳️ Requirements

• 🎓 Bachelor’s degree in Information Technology, Project Management, Business Administration, or a related field — or equivalent practical experience.

• At least 4 years of project management experience in a Managed Service Provider (MSP) environment (required).

• Proven experience working directly with clients, vendors, and internal technical teams in a fast-paced service environment.

• Demonstrated ability to manage multiple IT projects concurrently, coordinating cross-functional teams to achieve successful outcomes.

• PMP certification preferred (or other relevant project management credentials).

• 🛠️ Strong understanding of IT principles, infrastructure, and managed services, with the ability to effectively communicate technical concepts to clients.

• Proficiency in Microsoft Office Suite (Excel, Teams, SharePoint).

• Practical experience with PSA and project management tools such as ConnectWise Manage, Autotask, Asana, or Microsoft Project.

• Familiarity with IT Service Management (ITSM) frameworks and best practices.

• ⭐ Outstanding organizational and time-management skills.

• Excellent communication and interpersonal skills, with a client-centered approach.

• Proactive problem-solver capable of identifying risks early and implementing effective mitigation strategies.

• Detail-oriented and committed to accuracy and follow-through.

• Able to work both independently and collaboratively within a team environment.

🏝️ Benefits

• 💰 Salary Range: $90,000–$110,000/year.

• 🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.

• 🏥 Comprehensive coverage: Medical, Dental, and Vision coverage.

• 📈 401(k) plan with 4% company matching and immediate vesting.

• 🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO, and an additional floating holiday for extra flexibility.

• 📚 Educational reimbursement for certification exams and access to company-provided training resources.

• 🤝 Team culture: Fun events and opportunities to connect with colleagues.