IT Operations Specialist III

📋 Description

• Develop and oversee dashboards that monitor the availability and performance of platforms and services.

• Provide support and maintenance for services operating within a cloud-based Kubernetes environment on AWS GovCloud, which includes ITSM systems and GitOps tools like GitLab and GitHub.

• Administer user onboarding and offboarding processes, managing accounts and access controls across platform services, while ensuring precise documentation and prompt resolution of support requests.

• Utilize Bash and various scripting languages to automate operational tasks and enhance help desk workflows, aligning with compliance and mission requirements.

• Work collaboratively with platform, security, and application teams to diagnose issues, uphold service uptime, and ensure cohesive operation.

• Assume operational responsibility for infrastructure services managed by your team, guaranteeing reliability and responsive assistance.

• Enhance the stability and scalability of mission-critical systems by implementing well-documented, auditable, and compliant operational practices.

• Take proactive steps to improve platform support operations and foster positive user experiences through consistent service excellence.

• Advocate for AI-enhanced work methodologies across your engagements, utilizing AI tools to expedite delivery, minimize cycle times, and achieve superior outcomes at scale.

⛳️ Requirements

• Possession of an active US DoD Secret clearance is mandatory.

• Current Sec+ certification is required.

• A professional background of 3 to 6 years in IT operations, system administration, or service desk support roles is essential.

• A strong customer service orientation and a dedication to continuous improvement are necessary.

• Demonstrated capability in managing user lifecycle processes, including onboarding, offboarding, and access provisioning.

• Experience with ITSM tools like Jira Service Management, ServiceNow, or Remedy for ticket, incident, workflow, and service request management is required.

• Familiarity with administration of tools such as MatterMost and Slack is preferred.

• Exceptional communication and documentation skills, with the ability to assist both technical and non-technical users comfortably.

• Experience with data visualization tools such as Grafana is needed.

• Background in managing cloud-hosted services such as Keycloak, GitLab, and Red Hat Identity Management (FreeIPA) is required.

• Proficient in Linux systems (preferably Red Hat) and Bash scripting for administrative and automation tasks.

• Knowledge of AWS GovCloud, Azure, or GCP operations and service account administration is beneficial.

• Working knowledge of NIST 800-53 security controls is expected.

🏝️ Benefits

• Flexible work schedule in a fully remote workforce.

• Comprehensive Insurance: We cover up to 100% of the employee premium and up to 40% of the combined dependent premium on our base health plan, based on pay band. We also fully cover the premiums for employee and dependent Dental and Vision, as well as employee premiums for Life and Disability coverage.

• Retirement: 401k matching at 10% of gross pay.

• Paid time off (PTO): 4 weeks of combined accrued vacation and sick leave, plus 11 Federal holidays, your birthday, jury duty, and bereavement leave.

• Education & Training: An annual budget of up to $3,500 for classes, travel, events, and materials.

• Home Office and Merch: $750 annually for home office technology and equipment, along with $100 per year for Rise8 merchandise from our Swag Store.

• Wellness Budget: To promote a healthy lifestyle, we provide 100% reimbursement on a range of wellness activities and products, up to $500 per calendar year. Alternatively, as part of the Life Time Corporate Partner program, you can receive a $75 monthly credit towards a Life Time membership ($900 annual benefit) in lieu of the $500 annual wellness benefit.

• Equipment: We provide a MacBook Pro.