IT Operations Specialist, IAM

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Take charge of daily IT Access Control operations and act as an escalation point for intricate issues.

• Manage Entra ID tenants, including users, groups, licenses, and directory integrations.

• Execute RBAC, oversee identity lifecycles, and conduct access reviews and audits.

• Configure and uphold PIM, Conditional Access policies, MFA, and SAML/OIDC SSO integrations.

• Administer settings for Teams, Slack, and Zoom workspaces, including user access, channels, and integrations.

• Set up and provide support for access management related to business applications.

• Manage administrative access controls to enhance application security, prevent data exfiltration, and ensure automated security and application patching.

• Lead and refine employee onboarding and offboarding processes.

• Provision hardware, accounts, system access, and security controls for new employees.

• Collaborate with People Ops, Security, and Compliance teams on healthcare and privacy standards.

• Ensure prompt deprovisioning and asset recovery during the offboarding process.

• Support IT security initiatives that align with HITRUST, SOC 2, HIPAA, and healthcare data protection protocols.

• Complete User Access Reviews (UAR) and document IT processes and controls.

• Address risks and implement controls in partnership with Security and Compliance teams.

• Escalate complex IT support issues across corporate and clinical teams.

• Guarantee high availability, performance, and reliability of core IT systems that support telehealth operations.

• Identify operational gaps and implement enhancements to minimize incidents and reduce friction.

• Support a distributed remote workforce with a focus on clinician and care team workflows.

• Create and maintain IT documentation, runbooks, and standard operating procedures.

• Advance IT access management practices, including least privilege, RBAC, and just-in-time access.

• Contribute to tool evaluations and implementations as the organization expands.

⛳️ Requirements

• Minimum of 3 years of experience in IT Operations, Security, or Access Control.

• Extensive experience managing Entra ID or a comparable cloud IAM solution.

• Proven experience in supporting remote-first or distributed teams.

• Strong troubleshooting capabilities across SaaS applications, endpoints, and identity systems.

• Excellent communication skills with a focus on customer satisfaction.

• Experience working in regulated environments (healthcare, fintech, or similar).

• Familiarity with HITRUST, HIPAA, SOC 2, or healthcare IT compliance standards.

• Experience with device management, MAM, and endpoint security solutions.

• Exposure to ITIL or other ITSM frameworks.

• Preferred certifications include Microsoft Certified: Identity and Access Administrator Associate (SC-300), MS-102 (Administrator Expert), or similar.

• Must be authorized or able to provide necessary documentation to work in the United States or Canada.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and career advancement.

• Supportive work culture that values diversity and inclusion.