IT Manager – Support, Infrastructure & Systems

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist in managing daily IT operations encompassing systems, users, and infrastructure.

• Administer and provide support for Microsoft 365 applications, including Exchange, Outlook, Teams, SharePoint, and OneDrive.

• Oversee user accounts, permissions, and security protocols via Azure AD / Entra ID.

• Monitor and maintain Windows Servers, whether on-premise or in the cloud.

• Aid in backups, patch management, updates, and overall system performance.

• Supervise and sustain LAN/WAN networks, routers, firewalls, and switches.

• Deliver Level 1–2 support for hardware, software, and access-related issues.

• Facilitate onboarding and offboarding processes, including device setup, email configuration, and system access.

• Keep IT documentation, user manuals, and support procedures up to date.

⛳️ Requirements

• 3–5+ years of experience in IT support and systems administration.

• Extensive experience with Microsoft 365 and Exchange environments.

• Strong knowledge of Windows Server and Active Directory / Azure AD.

• Proven experience in network troubleshooting involving routers, firewalls, and VPNs.

• Capability to independently diagnose and resolve issues.

• Excellent communication skills suitable for both technical and non-technical users.

🏝️ Benefits

• Work From Home

• Full-Time

• AU Hours

• PH-Based