IT Manager

📋 Description

• Establish the vision, architecture, and roadmap for large-scale Conversational AI chatbot solutions aimed at student support.

• Take ownership of the complete strategy, design, and implementation of conversational AI platforms.

• Lead the development and enhancement of chatbots utilizing CX Agent Studio, Dialogflow CX, and GCP services.

• Manage and provide mentorship to a team of developers and engineers, including remote personnel.

• Set priorities, KPIs, and success metrics to balance delivery, quality, and innovation.

• Work collaboratively with cross-functional stakeholders to ensure solutions meet business requirements.

• Guarantee that chatbot solutions are scalable, secure, and adhere to enterprise architecture standards.

• Oversee budget planning, forecasting, and cost optimization for chatbot platforms and cloud infrastructure.

• Track system performance, usage analytics, and continuously enhance chatbot effectiveness.

• Promote the adoption of best practices in software engineering, DevOps, and agile methodologies.

• Provide regular updates to leadership on project progress, risks, and financial status.

• Ensure compliance with data privacy, security, and accessibility standards.

• Advocate for continuous improvement and innovation in AI-driven student support.

• Promote agile processes.

• Manage relationships with external vendors and partners, including contract coordination, deliverable tracking, and assurance of service quality.

⛳️ Requirements

• Over 6 years of experience in software development, systems integration, or IT solutions.

• More than 2 years of leadership experience managing technical teams.

• At least 5 years of experience with cloud platforms, with a strong preference for GCP.

• A minimum of 1 year of experience with conversational AI platforms.

• At least 1 year of experience in budgeting, cost management, and financial planning for IT projects.

• More than 1 year of experience managing budgets and vendor/platform costs.

• Bachelor's degree from an accredited institution or equivalent experience in Computer Science/Information Technology.

🏝️ Benefits

• Medical, dental, vision, life, and disability plans.

• Well-being incentives.

• Parental leave.

• Paid time off.

• Certain paid holidays.

• Tax-saving accounts (FSA, HSA).

• 401(k) retirement benefit.

• Employee Stock Purchase Plan.

• Tuition assistance.

• Entertainment and retail discounts.