IT Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Implement and uphold the IT roadmap and operational plan developed in collaboration with the VP of IT and Security, ensuring it aligns with Esusu’s business, security, and compliance goals.

• Manage systems integrations and the configuration of all applications, providing support for all operational IT tasks across various teams.

• Develop and lead a high-performing IT operations team, which includes IT Operations Specialists (e.g., Abegail) and external partners (e.g., Digiss).

• Establish and monitor IT KPIs (service levels, asset coverage, incident volume, time-to-resolution, etc.).

• Act as the operational IT point of contact for senior leadership, People & Culture, Finance, and department heads, with the VP of IT and Security serving as the main executive point of contact for Esusu.

• Manage end-user computing, encompassing device lifecycle (procurement, imaging, deployment, inventory, recovery), MDM/EDR configuration, and standard baselines.

• Supervise service desk processes (incident, request, problem, change), ensuring timely and high-quality support for a global, remote workforce.

• Administer and standardize core SaaS platforms (e.g., Okta, Google Workspace, Slack, Atlassian, Zoom, HRIS, financial systems), collaborating with system owners on access and configuration.

• Maintain and continuously enhance IT runbooks, SOPs, and knowledge base content.

• Collaborate with the VP of IT & Security and Information Security to operationalize security controls within IT (MDM, DLP, endpoint hardening, vulnerability remediation, least privilege, etc.).

• Ensure IT processes comply with SOC 2, ISO 27001, and other regulatory/compliance requirements, including generating evidence and executing controls.

• Lead or assist in access management processes: provisioning/deprovisioning, role-based access definitions, periodic access reviews, and break-glass access procedures.

• Guarantee IT alignment with BCP/DR plans and provide support during incidents (e.g., device loss, outages, workspace disruptions).

• Oversee daily IT relationships with Digiss and other IT vendors (hardware, MDM, EDR, collaboration tools, MSPs, etc.).

• Define and track SLAs and escalation paths for IT vendors; lead quarterly business reviews as necessary.

• Implement and uphold IT governance practices: change management, configuration management, asset management, and standard builds.

• Assist in risk assessments and remediation plans for IT systems, including tracking and promoting the closure of findings from internal/external audits and penetration tests.

• Own or co-own IT-related policies and standards (e.g., Device, Access Management, Acceptable Use, Collaboration Tools), in partnership with Information Security and Risk.

⛳️ Requirements

• Over 5 years of progressive experience in IT operations and/or infrastructure within a high-growth, cloud-native environment.

• More than 3 years of leadership experience managing IT teams and/or MSPs.

• Proven ownership of IT service delivery for a distributed or remote-first workforce.

• Practical experience with modern SaaS-first IT stacks, including:

• Identity & SSO

• Collaboration

• Endpoint management: MDM, EDR, patching tools

• Ticketing/ITSM systems

• Strong understanding of security and compliance frameworks (SOC 2, ISO 27001, NIST-aligned controls) and their interaction with IT processes.

• Demonstrated ability to manage vendors/MSPs, negotiate SLAs, and hold partners accountable.

• Exceptional communication skills; capable of translating technical constraints into clear options and trade-offs for non-technical stakeholders.

🏝️ Benefits

• 💵Competitive Salary – Reflective of your experience and the PH market, administered through our Employer of Record (EOR).

• ✅ Remote first work environment - We trust you to complete your tasks, with core availability expected during Eastern Time (8AM–5PM EST).

• 🌴Generous PTO – Enjoy a generous paid time off policy of 12 vacation days, 12 sick leaves, and 1 birthday leave, along with a 5-day work anniversary leave (available after your first year).

• 🩺Premium Health Coverage – Comprehensive HMO via iCare.

• 🏦 Government-Mandated Benefits – Includes SSS, PAGIBIG, PhilHealth, 13th Month Pay, Night Differential, Overtime, and Holiday Pay.

• 💻 Work Tools Provided – Laptop and essential work equipment included.

• 🫱🏾‍🫲🏽In person and virtual team get-togethers - Opportunities to connect with your fellow Esusu colleagues.