IT Helpdesk Technician

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee and provide support for essential IT systems, including Google Workspace and device management through JAMF.

• Implement IT onboarding and offboarding procedures, which encompass hardware provisioning, computer configurations, and access management for a rapidly expanding global team.

• Provide support for tools such as VPNs, password managers, and endpoint security; ensure that employee devices are updated, compliant, and operating efficiently.

• Act as the main point of contact for daily IT inquiries, troubleshooting, and resolving tickets for colleagues through Slack, email, and video communication.

• Keep precise records of hardware and software inventories and assist in managing our collaborative tools (e.g., Slack, GitHub, Asana).

• Ensure that internal systems documentation and knowledge base articles are consistently updated for both the IT team and end-users.

⛳️ Requirements

• 2 to 4 years of experience in IT operations, helpdesk, or technical support within a fast-paced environment (experience in startups or high-growth settings is advantageous).

• Strong capability in supporting macOS environments, performing basic network troubleshooting, and providing hardware support.

• Practical experience with Google Workspace administration and an understanding of Mobile Device Management (MDM) processes.

• Outstanding verbal and written communication skills; ability to convey technical concepts to non-technical stakeholders with empathy and patience.

• A self-motivated individual who can effectively prioritize a daily ticket queue, manage a varied workload, and recognize when to escalate complex issues to senior IT personnel.

• System Administration: Experience in supporting users through JAMF, BetterCloud, 1Password, and GitHub.

• Collaboration & Productivity: Proficient in supporting enterprise environments for Slack, Asana, Chrome, and Microsoft Office.

• HRIS: Familiar with HRIS automation tools like Rippling for user lifecycle management.

🏝️ Benefits

• Competitive compensation package including cash and equity.

• Early exercise options available for all shares, including those that are pre-vested.

• Work from anywhere: Embrace a remote-first culture.

• Flexible paid time off alongside a year-end break.

• Comprehensive health insurance, dental, and vision coverage for employees and their dependents - *specific to the US and Canada*.

• 4% matching contribution in 401k / RRSP - *specific to the US and Canada*.

• A MacBook Pro delivered directly to your location.

• One-time stipend provided for setting up a home office, including desk, chair, monitor, etc.

• Monthly meal stipend.

• Monthly social meet-up stipend.

• Annual health and wellness stipend.

• Annual learning stipend.