IT Helpdesk Technician

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Oversee and provide support for essential IT systems, including Google Workspace and device management through JAMF.

• Implement IT onboarding and offboarding procedures, which encompass hardware provisioning, computer setups, and access management for an expanding global team.

• Assist with tools such as VPNs, password managers, and endpoint security; ensure that employee devices are updated, compliant, and operating efficiently.

• Act as the main point of contact for daily IT challenges, troubleshooting and resolving tickets for colleagues via Slack, email, and video conferencing.

• Maintain precise inventories of hardware and software while aiding in the management of our collaboration tools (e.g., Slack, GitHub, Asana).

• Keep internal systems documentation and knowledge base articles current for both the IT team and end-users.

⛳️ Requirements

• 2 to 4 years of experience in IT operations, helpdesk, or technical support within a fast-paced environment (experience in startups or high-growth companies is advantageous).

• Strong expertise in supporting macOS environments, basic network troubleshooting, and hardware support.

• Practical experience with Google Workspace administration and a solid understanding of Mobile Device Management (MDM) workflows.

• Outstanding verbal and written communication abilities; capable of articulating technical concepts to non-technical stakeholders with empathy and patience.

• A proactive individual who can effectively prioritize a daily ticket queue, manage a varied workload, and recognize when to escalate complex issues to senior IT personnel.

• System Administration: Experience in supporting users with JAMF, BetterCloud, 1Password, and GitHub.

• Collaboration & Productivity: Proficient in supporting enterprise environments for Slack, Asana, Chrome, and Microsoft Office.

• HRIS: Familiarity with HRIS automation tools such as Rippling for user lifecycle management.

🏝️ Benefits

• Competitive compensation in both cash and equity.

• Early exercise options available for all options, including pre-vested options.

• Work from anywhere: Embrace a remote-first culture.

• Flexible paid time off and a year-end break.

• Health insurance, dental, and vision coverage for employees and their dependents - *Applicable in the US and Canada*.

• 4% matching in 401k / RRSP - *Applicable in the US and Canada*.

• A MacBook Pro delivered directly to your home.

• One-time stipend for setting up a home office—desk, chair, screen, etc.

• Monthly meal stipend.

• Monthly social meet-up stipend.

• Annual health and wellness stipend.

• Annual learning stipend.