IT Helpdesk Technician

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee and provide support for essential IT systems, such as Google Workspace and device management (JAMF).

• Facilitate IT onboarding and offboarding activities, which entail hardware provisioning, computer configurations, and access management for our expanding global team.

• Assist with tools including VPNs, password management systems, and endpoint security; ensure employee devices are updated, compliant, and operational.

• Act as the main contact for daily IT inquiries, troubleshooting and resolving tickets for colleagues through Slack, email, and video calls.

• Maintain precise records of hardware and software inventories and aid in managing our collaboration tools (e.g., Slack, GitHub, Asana).

• Keep internal systems documentation and knowledge base articles current for both the IT team and end-users.

⛳️ Requirements

• 2 to 4 years of experience in IT operations, helpdesk, or technical support within a fast-paced environment (experience in startups or high-growth companies is advantageous).

• Strong expertise in supporting macOS systems, basic network troubleshooting, and hardware assistance.

• Practical experience in Google Workspace administration and understanding of Mobile Device Management (MDM) workflows.

• Excellent verbal and written communication abilities; capable of articulating technical ideas to non-technical stakeholders with empathy and understanding.

• A proactive individual who can effectively prioritize a daily ticket queue, handle a varied workload, and recognize when to escalate complex issues to senior IT personnel.

• Preferred tools & skills: System Administration: Experience supporting users with JAMF, BetterCloud, 1Password, and GitHub.

• Collaboration & Productivity: Proficiency in supporting enterprise environments for Slack, Asana, Chrome, and Microsoft Office.

• HRIS: Familiarity with HRIS automation tools such as Rippling for user lifecycle management.

🏝️ Benefits

• Competitive compensation package in cash and equity.

• Early exercise option for all stock options, including those that are pre-vested.

• Work from anywhere: Emphasis on a remote-first culture.

• Flexible paid time off and a year-end break.

• Health, dental, and vision insurance coverage for employees and their dependents - *specific to US and Canada*.

• 4% matching contribution in 401k / RRSP - *specific to US and Canada*.

• MacBook Pro delivered directly to your home.

• One-time stipend for setting up a home office — including desk, chair, screen, etc.

• Monthly meal stipend.

• Monthly stipend for social meet-ups.

• Annual health and wellness stipend.

• Annual learning stipend.