IT Helpdesk Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver courteous technical assistance to clients and end users

• Handle incoming IT helpdesk and product technical support calls

• Offer technical support through service, problem-solving, and understanding

• Adhere to a fixed 40-hour weekly schedule that may include days, evenings, nights, weekends, or holidays

• Complete the initial three-week training period from Monday to Friday, 7am to 4pm EST

⛳️ Requirements

• Exceptional verbal communication abilities

• Excellent organizational skills and strong attention to detail

• Self-motivated individual with a passion for technology and support

• Prior experience in a Managed Service Provider (MSP) environment is highly desirable

• L1 technical experience in a helpdesk setting

• Strong problem-solving capabilities

• Customer-oriented mindset

• Knowledge of modern Windows operating systems

• Familiarity with contemporary Mac operating systems

🏝️ Benefits

• 401(k)

• Dental insurance

• Flexible schedule

• Health insurance

• Paid time off

• Support for professional development and reimbursement for certifications

• Vision insurance

• Opportunities for overtime