IT Helpdesk Support Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Managing Tier 1–2 support requests encompassing hardware, software, connectivity, and peripherals.

• Configuring workstations and creating accounts for new employees at client locations.

• Providing assistance with Office 365 applications — including Outlook, Teams, SharePoint, and OneDrive.

• Diagnosing issues related to printers, VPN, and authentication.

• Maintaining accurate and organized records for tickets, documentation, and assets.

• Making occasional onsite visits when remote assistance proves insufficient.

⛳️ Requirements

• 1–2 years of experience in IT support or a helpdesk capacity.

• Proficient in English — you will be communicating directly with US-based clients in professional settings.

• Knowledgeable in the fundamentals of Windows and Office 365.

• Availability for full-time work aligned with the Chicago timezone (CST).

• Open to coaching, responsive, and capable of taking initiative without needing reminders.

• A+ or Microsoft 365 certifications are advantageous but not mandatory.

🏝️ Benefits

• None specified