IT Helpdesk Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver technical assistance to end users, providing 1st level support and solutions for all information technology issues.

• Diagnose and resolve problems related to corporate devices, applications, telephones, and IT peripherals.

• Administer Mac OS, Windows 10 & 11, Microsoft Office Applications, network connectivity, printer troubleshooting, and other standard application support.

• Oversee email messaging configurations and troubleshoot issues for Outlook and other email services.

• Conduct desktop hardware troubleshooting and diagnostics, escalating to the manufacturer if required.

• Execute IT administrative tasks for new hires and departing employees, including account access and device setup.

• Update comprehensive documentation for all support cases using the ticketing system and the knowledge base.

• Manage IT inventory and asset tagging for IT assets, parts, licenses, and hardware.

• Stay knowledgeable about various IT technologies, with an emphasis on continuous learning in the workplace.

• Uphold a high standard of customer service for all employees, vendors, and clients of the company while adhering to service management principles.

• Ensure all assigned cases are resolved within the Service Level Agreement (SLA), following case priority.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of a Diploma, Advanced/Higher/Graduate Diploma in Computer Science or Information Technology.

• Exceptional interpersonal and communication skills.

• Proficiency with basic Mac OS, Microsoft 365, and Google Suite, as well as on-premise/cloud directory management.

• At least 2 years of experience in IT-related roles.

• A results-driven individual who is also a strong team player.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• A dynamic and supportive work environment.