IT Help Desk Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver daily technical assistance to end-users through email, chat, or ticketing systems.

• Diagnose and resolve hardware, software, and network-related issues.

• Install, configure, and oversee the maintenance of computer systems, applications, and devices.

• Manage user accounts, permissions, and access (e.g., Google Workspace, Microsoft 365).

• Facilitate the onboarding and offboarding processes for employees (account setup, equipment provisioning).

• Monitor and address IT support tickets promptly.

• Keep IT documentation, standard operating procedures, and knowledge base articles up to date.

• Assist with system updates, patches, and fundamental cybersecurity practices.

• Refer complex issues to senior IT staff when required.

⛳️ Requirements

• Demonstrated experience in IT support, help desk, or technical support roles.

• Solid understanding of Windows and/or macOS environments.

• Familiarity with popular business applications (Microsoft 365, Google Workspace, Slack, etc.).

• Basic knowledge of networking concepts (VPN, DNS, IP configuration).

• Experience using ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Management).

• Strong analytical and problem-solving abilities.

• Exceptional communication skills, capable of articulating technical issues in an understandable manner.

• Ability to work autonomously in a remote, fast-paced setting.

🏝️ Benefits

• Fully remote work arrangement.

• Interaction with international teams and systems.

• Potential for contract extension based on performance.

• Engaging and collaborative work atmosphere.