IT Engineer, MSP – Support

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Become the primary specialist for our clients, expertly addressing issues related to Windows devices, Microsoft 365, network infrastructure, and VoIP systems.

• Take charge of client communication, fostering relationships, managing expectations, and ensuring that every interaction concludes positively.

• Efficiently manage your ticket queue, prioritizing tasks effectively and handling warm transfer escalations with composure and confidence.

• Contribute to a functional knowledge base by creating and enhancing documentation that empowers the entire team to achieve success.

• Serve as a liaison between clients and vendors, facilitating incident resolution and providing seamless support throughout the process.

• Collaborate with the team during weekly meetings and team-led training sessions, helping to propel both yourself and the company forward.

• Lead by example, demonstrating our commitment to accountability, proactive service, and exceptional customer support.

⛳️ Requirements

• Practical expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies.

• Strong proficiency in Microsoft 365, Hyper-V, DNS, and DHCP.

• Proven understanding of advanced networking concepts and the capability to troubleshoot firewalls, switches, and Wi-Fi networks.

• A dedication to outstanding customer service along with a demonstrated ability to build trust and resolve challenging situations.

• A history of producing comprehensive internal documentation that aids in the growth and learning of your teammates.

• Experience with Remote Access Solutions such as Remote Desktop and RemoteApps.

• A willingness to learn and a cooperative attitude.

🏝️ Benefits

• A culture where you are valued as an individual rather than just a number.

• Access to top-tier tools and documentation that are genuinely beneficial.

• Genuine opportunities for advancement through team-led training and exposure to leading-edge technology.

• An organization that rewards initiative, values personal growth, and supports your professional development.

• A team that listens, learns, and collaborates to achieve collective success.