IT Application Support Specialist – m/f/d

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will deliver professional assistance to our external clients by providing 1st- and 2nd-level support while ensuring high standards of service and solution quality.

• You will systematically analyze and classify incoming requests, conduct thorough initial assessments, and accurately document all pertinent information in our ticketing system.

• You will monitor established Service Level Agreements (SLAs) and guarantee timely and prioritized responses.

• You will prepare tickets in an organized manner for 3rd-level support, ensuring efficient problem resolution by providing complete and traceable information.

• You will maintain proactive and transparent communication with our customers, providing continuous updates on the current status of their requests.

• You will plan and facilitate regular alignment meetings with our customers to discuss open tickets, service quality, and opportunities for optimization.

⛳️ Requirements

• A completed degree (e.g., Business Informatics, Business Administration with an IT focus) or an IT-related vocational qualification, or a comparable qualification with a strong interest in software products.

• Required professional experience in IT support or within an application environment.

• Familiarity with web and portal solutions, along with a solid technical understanding of digital applications.

• Knowledge of JSON and XML, as well as experience in analyzing log files and performing basic SQL SELECT queries, is ideal.

• Experience in direct customer interaction, preferably in a banking environment or another regulated context.

• A technical curiosity, such as engaging with low-code platforms, coupled with a structured, analytical, and solution-oriented working style.

• A proactive, team-oriented personality with a strong service orientation and excellent language skills in German (C1) and English (B1).

🏝️ Benefits

• 30 days of annual leave.

• Option for unpaid leave.

• Additionally, guaranteed special leave on New Year's Eve.

• Opportunities for training and development.

• TicketPlusCard with monthly credit.

• Company pension scheme with a 20% employer contribution to direct insurance.

• Employer-funded support fund.

• JobRad leasing (company bicycle scheme).

• Group accident insurance.

• Location-based team events.

• Corporate Benefits offering employee discounts.

• Flexible working hours, with core service time for this position from 08:00 to 17:00.