IT Application Support Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will deliver professional assistance to our external clients, providing both 1st- and 2nd-level support while maintaining high standards of service and solution quality.

• You will systematically analyze and categorize incoming requests, conduct qualified initial assessments, and meticulously document all pertinent information in our ticketing system.

• You will monitor the agreed Service Level Agreements (SLAs) to ensure timely and prioritized response to requests.

• You will prepare tickets methodically for 3rd-level support, guaranteeing efficient resolution by transferring complete and traceable information.

• You will engage proactively and transparently with our clients, ensuring continuous updates on the progress of their requests.

• You will organize and facilitate regular alignment meetings with our clients to discuss open tickets, service quality, and opportunities for optimization.

⛳️ Requirements

• A degree in Business Informatics, Business Administration with an IT focus, or IT-related vocational training; alternatively, a comparable qualification with a strong affinity for software products.

• Required professional experience in IT support or within an application environment.

• Familiarity with web and portal solutions, along with a solid technical understanding of digital applications.

• Knowledge of JSON and XML, with ideally some experience in analyzing log files and writing simple SQL SELECT queries.

• Experience in direct customer interaction, preferably in the banking sector or a regulated environment.

• A strong technical curiosity, such as working with low-code platforms, combined with a structured, analytical, and solution-oriented working style.

• A proactive, team-oriented approach with a strong service mindset and excellent proficiency in German (C1) and English (B1).

🏝️ Benefits

• 30 days of annual leave.

• Option for unpaid leave.

• Guaranteed special leave on New Year's Eve.

• Opportunities for training and development.

• TicketPlusCard with a monthly allowance.

• Company pension scheme with a 20% employer contribution to direct insurance.

• Employer-funded support fund.

• JobRad (company bicycle leasing).

• Group accident insurance.

• Team events based on location.

• Corporate Benefits offering employee discounts.

• Flexible working hours (core service hours for this position: 08:00–17:00).