IT Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver technical support, system administration, and operational assistance to the company’s US users and IT environment.

• Emphasize Microsoft 365 administration, endpoint management, security monitoring, user lifecycle management, backup and archiving support, along with general IT operations.

• Oversee Microsoft 365 services, including user accounts, licenses, groups, mailboxes, Teams, OneDrive, and SharePoint.

• Address issues related to email, calendar, Teams, and collaboration tools.

• Aid in the management of Microsoft 365 security and compliance configurations.

• Track and resolve incidents related to Microsoft 365 services.

• Manage company devices utilizing Microsoft Intune.

• Assist with device enrollment, compliance policies, configuration profiles, and application deployment.

• Provide support for endpoint troubleshooting concerning Windows devices.

• Create, modify, and disable user accounts across necessary systems.

• Assign licenses, groups, permissions, and application access according to role specifications.

• Facilitate access to Synology NAS, shared folders, permissions, and user/group access.

• Offer prompt technical support to US-based users during graveyard shift hours.

⛳️ Requirements

• Proven experience in administering Microsoft 365 services.

• Practical knowledge of Microsoft Intune for endpoint management.

• Familiarity with Microsoft Defender for Endpoint or other Microsoft security tools.

• Experience in user onboarding, offboarding, and access management.

• Understanding of Windows desktop support and troubleshooting techniques.

• Competence in managing file access, permissions, and shared folders.

• Familiarity with Synology NAS or comparable network storage solutions.

• Basic knowledge of backup, restoration, and archiving processes.

• Excellent troubleshooting, documentation, and communication abilities.

• Capacity to work independently during graveyard shift hours.

• Commitment to supporting US operations from 8:00 PM to 5:00 AM.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and growth.

• Flexible work schedules and remote work options.

• Supportive and inclusive company culture.