Integrations Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Set up and oversee the integrations between Further’s platform and external CRM, databases, and third-party systems.

• Develop and maintain REST API integrations to enhance platform capabilities and facilitate improved operational connectivity.

• Guarantee dependable and precise data flow across integrated systems, addressing integration-related challenges as they occur.

• Configure internal tools and workflows in accordance with client-specific operational needs.

• Employ Python, SQL, and JavaScript for data processing, manipulation, and analysis.

• Convert raw technical data into clear, actionable outputs and presentations for internal teams and clients.

• Identify and resolve technical implementation issues across frontend systems, integrations, and data workflows.

• Collaborate closely with clients to comprehend their business requirements and propose technical solutions.

• Clearly communicate implementation updates, technical insights, and next steps to both technical and non-technical stakeholders.

• Handle and resolve customer support tickets via Zendesk with promptness and professionalism.

⛳️ Requirements

• Proficient knowledge of Python and SQL for data processing, troubleshooting, and reporting purposes.

• Experience in configuring and supporting database and CRM integrations.

• Familiarity with REST APIs and integrations with third-party systems.

• Strong analytical and problem-solving abilities with a knack for diagnosing technical issues swiftly.

• Exceptional verbal and written communication skills, with the capability to convey technical concepts to non-technical audiences.

• Excellent organizational and time management skills, capable of juggling multiple priorities at once.

• Preferred experience in supporting SaaS implementations or customer-facing technical integrations.

• Familiarity with Zendesk or similar ticketing/support systems is advantageous.

• Exposure to healthcare, senior living, or revenue operations platforms is a plus.

• Experience leveraging AI for problem-solving and workflow automation is a plus.

🏝️ Benefits

• Opportunities for professional development.