Integration Tester

This is a fully remote position, open to applicants in United States.

📋 Description

• Validate and test integrations across Amazon Connect, AWS Bedrock, Amazon Kinesis, Salesforce, Verint, and other related AWS GovCloud services within a FedRAMP High (IL4) environment.

• Ensure the reliable, secure functionality of real-time and post-call data pipelines, AI-driven workflows, Salesforce integrations, and operational monitoring components, in line with business and compliance requirements.

• Test AWS Lambda functions that manage AI inference calls to Bedrock Agents, process Contact Lens transcript streams, and write structured data to Salesforce.

• Validate real-time data pipelines from Amazon Connect through Kinesis to downstream systems, including Bedrock, Salesforce, Verint, and QuickSight.

• Conduct integration testing for near-real-time Lambda-to-Salesforce data delivery during live calls to support AI Coaching capabilities.

• Validate Salesforce Platform Events and Streaming API integrations that facilitate the real-time pushing of coaching prompts to agents.

• Test Lightning Web Components (LWC) within Salesforce agent workspaces to ensure the accurate display of AI coaching prompts, compliance alerts, recommended actions, and knowledge suggestions.

• Validate Amazon Lex bot intents, slot types, and fulfillment workflows for IVR Call Taking virtual agents.

• Test post-call summarization workflows, which include Contact Lens transcript processing, Bedrock inference, Guardrails validation, and the creation of Salesforce case records.

• Verify integrations involving AI-generated summaries, call metadata, quality scores, and Verint quality management systems.

• Validate CloudWatch alarms, anomaly detection configurations, operational monitoring dashboards, and alerting workflows.

• Execute integration, regression, end-to-end, system, and user acceptance testing across Development, Testing, UAT, and Production environments.

• Develop and maintain test plans, test cases, automated test scripts, and test evidence documentation.

• Support infrastructure validation for CloudFormation or CDK deployments.

• Participate in DevSecOps processes, including automated testing, code validation, security-focused reviews, and CAB-approved deployment verification via ServiceNow.

• Collaborate with Security Engineers to validate compliance with TLS 1.2/1.3 encryption, IAM least-privilege access controls, logging, and SIEM integration.

• Identify, document, track, and retest defects until resolution.

⛳️ Requirements

• 4+ years of experience in software testing, integration testing, or QA engineering within AWS cloud environments.

• Experience in testing serverless AWS applications, including Lambda, API Gateway, Kinesis, S3, DynamoDB, and CloudWatch.

• Hands-on experience validating Amazon Connect contact flows, Amazon Lex bots, and Contact Lens integrations.

• Experience in testing Salesforce integrations such as REST/SOAP APIs, Platform Events, Streaming API, or Salesforce Connect.

• Familiarity with testing methodologies for Salesforce Lightning Web Components (LWC).

• Experience validating real-time streaming architectures using Amazon Kinesis Data Streams and/or Firehose.

• Knowledge of API testing tools like Postman, SoapUI, or similar.

• Experience in creating and executing automated and manual test cases for distributed systems and integrations.

• Understanding of CI/CD pipelines and DevSecOps testing practices.

• Knowledge of IAM policy validation, VPC networking, and AWS GovCloud security best practices.

• Experience working within FedRAMP, NIST 800-53, or similar federal compliance frameworks.

• Strong analytical, troubleshooting, and defect management skills.

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field (or equivalent experience).

🏝️ Benefits

• Pay rates are not specified in the job listing.

• No specific benefits are detailed in the description.