Intake Supervisor

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Oversee, mentor, and cultivate a team of Intake Representatives and Leads.

• Administer hiring, onboarding, training, performance coaching, and staff development.

• Supervise daily operations to guarantee prompt patient admissions and operational excellence.

• Collaborate with Sales and clinical teams to minimize the time to initiate care.

• Address escalated patient issues and complex intake challenges.

• Evaluate team performance metrics and pinpoint areas for enhancement.

• Ensure adherence to HIPAA regulations, company policies, and legal standards.

• Propel quality assurance efforts and process enhancements.

• Work across departments to address issues and enhance the patient experience.

⛳️ Requirements

• A high school diploma or GED is mandatory; a Bachelor's degree is preferred.

• At least 2 years of leadership or management experience is required.

• Experience in healthcare, home health, DME, or patient services is preferred.

• Experience managing remote teams is an advantage.

• Proficient in Microsoft Outlook, Word, and Excel.

• Strong organizational, communication, and analytical abilities are essential.

🏝️ Benefits

• Fully remote position.

• Equipment provided.

• Comprehensive benefits package (Medical, Dental, Vision, Life Insurance).

• 401(k) plan with company matching.

• Employee Stock Purchase Plan available.

• Paid Time Off and holidays.

• Two bonus days off ("Fun Day" & "Inclusion Day").

• Opportunities for career growth and leadership development.

• Collaborative, mission-driven team culture.