Intake Specialist, Scheduling Specialist

This is a fully remote position, open to applicants in Brazil, +1 more state.

📋 Description

• Initiate outbound cold calls using a provided script.

• Perform follow-up calls with potential clients.

• Arrange consultations by scheduling qualified prospects through the company’s booking system.

• Precisely document call outcomes and client details within the CRM.

• Collaborate with the supervisor and team to ensure effective lead management.

• Achieve daily outbound calling targets while ensuring quality conversations.

• Adhere to established processes and workflows for lead outreach and appointment scheduling.

• Engage in training sessions and apply feedback to enhance performance continuously.

• Send emails to prospective clients when appropriate.

• Maintain a professional and courteous demeanor during every interaction.

• Average approximately 20 outbound calls per hour.

• Work Monday–Friday, 9:00 AM–6:00 PM EST.

⛳️ Requirements

• Monday–Friday, 9:00 AM–6:00 PM EST schedule.

• Availability to work in Eastern Standard Time (EST).

• Exceptional verbal and written English communication skills.

• Strong interpersonal and active listening abilities.

• Professional and confident phone presence.

• Proactive and self-driven.

• Strong attention to detail.

• Excellent organizational and time management capabilities.

• Comfortable working in a high-volume outbound calling environment.

• Ability to follow scripts while maintaining a natural and engaging dialogue.

• Capability to build rapport quickly with prospective clients.

• Reliable, dependable, and accountable.

• Comfortable learning new software and systems.

• Ability to multitask and prioritize effectively.

• Experience with RingCentral (VoIP), CRM, and booking software is relevant to the role.

• Documents and application forms must be submitted in English.

• Resume must be submitted in .DOC format and should not include contact information or compensation requirements.

🏝️ Benefits

• Competitive salary.

• Paid Time Off.

• Bonuses.

• 100% remote/home-based position.

• Full-time, long-term career opportunities.

• Parental Leave.

• Professional development and training.

• Dedicated team support.

• Comprehensive training on the booking process will be provided by the client's team.