Healthcare Skilled Intake Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming and outgoing communications via calls, emails, and chats related to healthcare inquiries.

• Collect and verify patient information, including insurance coverage and eligibility, with precision.

• Assist patients through the intake process, demonstrating clarity, empathy, and professionalism.

• Collaborate with internal teams to facilitate smooth patient transitions and ensure follow-through.

• Maintain accurate records of all interactions, adhering to healthcare compliance standards.

• Address and resolve patient concerns promptly while upholding a high level of care.

⛳️ Requirements

• At least 3 years of experience in a healthcare, medical, or call center environment (Required).

• Familiarity with medical terminology, insurance verification, or prior authorization is highly advantageous.

• A compassionate communicator who puts others at ease and ensures they feel cared for.

• Detail-oriented and precise, particularly regarding sensitive patient information.

• Proficient in navigating multiple systems and handling a high volume of calls.

• A strong understanding of HIPAA regulations and a commitment to confidentiality and compliance.

• Adaptable to changing schedules and dependable in a remote working environment.

🏝️ Benefits

• Maxicare HMO + PhilHealth coverage.

• SIL, PTO, and a special birthday leave.

• Paid vacation leave.

• Zero-interest employee loan program.

• Performance bonuses and merit-based recognition.

• Monthly Gen Pow-Wows and team engagement events with prizes.

• Access to Arvios Leadership Development Academy and workshop programs.

• Monthly 1-on-1 touchbase calls with your HR partner.