Intake Specialist

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Oversee new patient referrals and ensure timely initiation of care visits.

• Gather information from patients and pharmacies.

• Assign suitable nurses to patients based on their needs.

• Manage marketplace offers to promote responsible nurse compensation.

• Facilitate patient onboarding to Float Health.

• Confirm logistics and schedules with users to ensure safe and smooth home visits.

• Address restaffing and rescheduling requests promptly.

• Communicate with specialty pharmacies, nurses, and patients through email, phone, chat, and SMS.

• Handle incoming communications and proactively initiate outbound outreach.

• Collaborate across functions to finalize visit documentation and related responsibilities.

• Effectively prioritize and manage multiple tasks at once.

• Continuously learn new processes and technologies.

• Build and sustain relationships with peers in specialty pharmacies.

• Complete pharmacy engagement tasks as necessary.

• Provide feedback aimed at enhancing technology and processes.

⛳️ Requirements

• Prior experience in medical scheduling.

• Proficient in using multiple technology platforms concurrently.

• Capable of managing inbound communication while attending to other responsibilities.

• Typing speed of 60 words per minute with high accuracy.

• Strong critical thinking and problem-solving skills.

• Highly organized with exceptional time management capabilities.

• Outstanding customer service skills.

• Excellent written and verbal communication, with the ability to clearly explain complex information.

• Ability to work efficiently both independently and as part of a team.

• Proficiency in medical terminology and policies is greatly preferred.

• Previous experience in the healthcare industry is highly desirable.

• Experience in infusion therapy, healthcare intake, or specialty pharmacy is preferred.

• Prior experience in a startup environment is advantageous.

• Willingness to work weekends as part of the regular schedule.

• Availability for Sunday–Thursday shifts, typically 9am–5pm or 11am–7pm PST.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401k matching plan.

• Unlimited PTO with a minimum number of days required.

• Paid parental leave.

• Monthly stipend for phone and internet.

• Annual learning stipend.

• HSA and FSA options.

• Voluntary Life, Accident, Hospital, and Critical Illness Insurance.

• Zero commute—work from anywhere (on or around US hours).

• Options grant.