Intake Consultant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the initial point of contact for clients seeking access to the national continuum of treatment services.

• Determine the most suitable services based on the needs expressed by clients.

• Communicate the value of programs and convert interest into admissions.

• Work collaboratively with Clinical, Finance, and other internal teams to meet client needs and facilitate treatment admissions.

• Manage leads using sales tracking software.

• Set up clients in financial software.

• Draft and send payment agreements.

• Process payments efficiently.

• Engage in team meetings and provide support to national sales colleagues.

• Serve as a subject matter expert for process and application improvements.

⛳️ Requirements

• A diploma in Business Administration, Psychology, Sociology, or a Health-related discipline.

• 2–3 years of experience in a professional business setting or health-related field.

• Exceptional verbal and written communication skills.

• Strong organizational abilities and effective time management skills.

• Proficient in Microsoft Office and lead tracking software, including Salesforce.

• Ability to collaborate effectively with others and take accountability for actions and decisions.

• Willingness to embrace new ideas and methods of working.

• Detail-oriented with an accurate work style.

• Intermediate telephone skills in crisis assessment.

• Availability to work Monday through Friday, from 11 a.m. to 7 p.m. Pacific Standard Time.

🏝️ Benefits

• Work remotely from home.

• Supportive team environment.

• Opportunities for continuous learning.

• Fair and competitive compensation structure.

• An equal opportunity employer dedicated to accessibility, diversity, equity, and inclusion.