Insurance Transaction Processor

This is a fully remote position, open to applicants in Jamaica.

📋 Description

• Facilitate informed decision-making: Gather data and ensure precision; deliver analysis and insights.

• Keep management informed: Communicate critical information through timely and accurate reports; train end-users on report interpretation and findings.

• Ensure Sutherland's alignment: Uphold process documentation.

• Maintain operational flow: Organize meetings with the reporting team to remain updated on real-time activities and challenges.

• Enhance relationships: Build and sustain communication with clients and team members; serve as the primary contact for reporting-related matters.

⛳️ Requirements

• A minimum of 4 CXC/GCE subjects, including English Language, or a U.S. high school diploma or GED.

• Must possess a valid (not expired) government-issued ID, TRN, and NIS card.

• Must be able to successfully pass a criminal background check and drug test as required.

• Must have flexible availability to work any day and any assigned shift weekly, including weekends and public holidays.

• Must be prepared to train and/or work onsite as needed by the business.

• Must have the capability to work from home as required by the business.

• Must be willing to return to the site as necessary for business needs.

• Proven ability to perform at a high level to support our significant volume of inbound calls.

• Experience in customer service is an asset and preferred.

• Good systematic problem-solving skills, utilizing sound business judgment, and following through on commitments to customers.

• Ability to quickly and accurately identify and assess individual customer needs and take appropriate action to fulfill those needs.

• Exceptional attention to detail.

• Understand the perspective of the customer.

• Excellent verbal and written communication skills; able to effectively translate customer communications during live voice or chat interactions.

• Proficient reading skills are necessary.

• Ability to convey patience, empathy, care, and sincerity through written words or voice tone, depending on the communication channel.

• Capable of effectively organizing, prioritizing, multi-tasking, and managing time efficiently.

• Multi-tasking abilities demonstrated through the use of various applications; experience with CRM applications is preferred.

• Basic PC keyboarding skills and fundamental Microsoft Office (Outlook, Word, Excel) experience are required.

• Must be able to type over 30 WPM with 80% accuracy.

• Should be highly tech-savvy with strong troubleshooting skills and abilities to resolve technical issues.

• Inspire confidence and positively influence the behavior, actions, and thoughts of others.

🏝️ Benefits

• Competitive compensation packages including base pay, incentives, overtime, and shift differentials for specific shifts.

• Annual merit increases based on performance.

• Paid training provided.

• Discounts available for various corporate and retail partners for services and products upon presentation of Sutherland ID.

• Excellent training and supervisory support to ensure you feel comfortable serving our customers.

• Competitive salary with an attractive and attainable PBI structure.

• Paid vacation and sick leave annually.

• Comprehensive health and life insurance plans.

• Lunch benefits and subsidies offered.

• Onsite lunch concessionaire available at reduced rates.

• Transportation/Shuttle Services - Free rides home for shifts that end after 9:00 pm and pick-ups for shifts starting before 6:00 am.

• Free on-site medical suite staffed with a nurse and medical doctor.

• Daily Refuel Plan - A robust and dynamic schedule of activities designed to keep employees energized both at home and in the office.

• Paid referral program.

• Opportunities for career development and advancement.

• Outstanding reward and recognition programs.