Insurance Collector

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee assignments and initiate follow-up for all outstanding claims with relevant third-party payors.

• Investigate and resolve underpayments and denials with the appropriate parties.

• Perform root cause analyses and provide recommendations for potential solutions.

• Assist in the appeals process and supply necessary documentation.

• Address insurance correspondence with suitable actions.

• Achieve established monthly collection and productivity targets.

• Offer information and support to patients and insurance providers.

• Precisely update system demographics, insurance details, patient concerns, comments, and responses.

• Analyze insurance explanations of benefits (EOB).

• Support the collections team in identifying and resolving significant issues with underpayments and denials.

• Resolve clearinghouse rejections.

• Handle patient phone calls, voicemails, and billing email inquiries.

⛳️ Requirements

• High school diploma or GED is mandatory.

• An associate degree is preferred.

• Minimum of 2 years of experience in collections.

• Proficient in Microsoft Office applications.

• Knowledge of Medicare and Medicaid is essential.

• Familiarity with CPT and ICD-10 coding.

• Experience with Connex, MEDI system, and commercial insurance portals.

• Experience with eClinicalWorks (ECW) and Modernizing Medicine (ModMed) is an advantage.

• Strong verbal and written communication capabilities.

• Dedication to ongoing performance improvement.

• Exceptional time management abilities.

• Capability to succeed in a fast-paced setting.

🏝️ Benefits

• Fully remote full-time position.

• Eligible to enroll in the company benefit program on the first of the month after 30 days of employment.

• Eligible to join the 401(k) program with company matching on the first of the month following 2 months of employment.