Insurance Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding customer service to clients through various communication channels, including phone, email, text, chat, and social media, ensuring timely and effective responses.

• Employ problem-solving abilities to resolve customer concerns, improve negative experiences, and foster positive relationships with clients.

• Familiarize yourself with company policies to guarantee that all claims and procedures are compliant, and recognize when exceptions should be made.

• Respond to customer inquiries and offer information related to insurance and non-insurance topics.

• Inform customers about our complete range of products and proactively assist them in purchasing additional coverage options.

• Manage new customer enrollments, process incoming claims, and execute ongoing fulfillment tasks according to company policies.

• Utilize ticketing software, back office applications, and other digital tools to oversee and monitor performance.

• Conduct data entry related to the aforementioned tasks.

• Perform additional duties as required.

⛳️ Requirements

• Previous experience in a customer service position that involved significant customer interaction.

• Proficiency with ticketing software (e.g., Zendesk, Kustomer, Gladly).

• A proactive, hands-on approach – willing to do what it takes to complete tasks effectively.

• Exceptional verbal and written communication skills.

• Strong administrative capabilities and computer proficiency.

• Keen attention to detail in every assignment.

• Entrepreneurial spirit and a genuine passion for pets.

• Valid Property & Casualty Insurance License.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance coverage.

• Basic life insurance provided at no cost to employees.

• Company-sponsored short-term and long-term disability insurance.

• 12 weeks of fully paid parental leave.

• Health Savings Account (HSA).

• Flexible Spending Accounts (FSA).

• Retirement savings plan.

• Personal paid time off.

• Paid holidays and a company-wide wellness day off.

• Paid time off for volunteering at nonprofit organizations.

• Pet-friendly office atmosphere.

• Commuter benefits.

• Group pet insurance.

• On-the-job training and skills development opportunities.

• Employee Assistance Program (EAP).