Inside Sales Account Manager – MH Community Operator

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Take ownership of the complete revenue metrics and market share status for your designated portfolio.

• Drive significant growth in applications, funded loans, and the average size of loans.

• Identify, assess, and act on performance gaps and revenue opportunities within each account.

• Analyze barriers to growth (such as product gaps, pricing, state restrictions, and operational challenges) and communicate the quantified impact to leadership.

• Forecast trends in performance and proactively develop action plans to meet growth objectives and maintain market share among assigned accounts.

• Act as the primary relationship manager and trusted advisor for assigned clients.

• Cultivate strong, credible relationships with operators and key stakeholders.

• Increase revenue through strategic account development, onboarding new locations, and enhancing product adoption.

• Lead proactive growth discussions instead of merely responding to support requests.

• Act as the manager of your portfolio, responsible for the growth, retention, and performance of assigned accounts.

• Maintain thorough visibility into pipeline activity, funding trends, conversion rates, and untapped potential.

• Develop and implement strategic account plans that align with each partner’s opportunities.

• Ensure that partners are fully trained and aligned with Zippy’s complete process (from marketing to funding).

• Foster operational discipline to enhance pull-through, speed, and borrower experience.

• Collaborate across functions to address systemic issues and file-level obstacles affecting performance.

• Monitor and report on key performance indicators such as market share, application volume, funded volume, and revenue trends.

• Keep accurate and actionable account and contact data in Salesforce.

• Utilize data to guide strategic decisions and prioritize time management.

• Represent client insights internally while safeguarding Zippy’s commercial interests.

• Provide structured feedback on product deficiencies, operational inefficiencies, and revenue opportunities.

• Influence cross-functional teams to prioritize initiatives that drive portfolio growth.

• Maintain a deep understanding of Zippy’s loan process, underwriting criteria, technology, and funding prerequisites.

• Serve as a trusted authority for both clients and internal stakeholders.

• Continuously pursue learning opportunities to enhance commercial and operational effectiveness.

⛳️ Requirements

• Strong sense of ownership with a comfort level in being accountable for revenue and performance metrics.

• Commercially driven with a sales-oriented approach.

• High level of curiosity and robust diagnostic problem-solving abilities.

• Naturally friendly and personable, capable of quickly establishing trust with a diverse range of stakeholders.

• Excellent interpersonal and communication skills, able to navigate complex or challenging conversations constructively.

• Confidence in interactions with operators, owners, and senior stakeholders.

• Proficient in Salesforce/CRM and possesses disciplined data management habits.

• Detail-oriented with strong execution discipline and follow-through.

• Ability to balance partner advocacy with Zippy's business priorities.

• Experience in tech-forward, mortgage, fintech, or enablement sectors is preferred.

• SaaS experience and the ability to convey product value is advantageous.

• Familiarity with the manufactured housing sector is a plus.

🏝️ Benefits

• Competitive Compensation: We provide a competitive salary with the possibility of annual bonuses and variable pay based on your skills and experience.

• Equity for All: In alignment with our commitment to shared success, all employees receive equity in the company, allowing you to partake in Zippy's growth and achievements.

• Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.

• Comprehensive Health Coverage: We offer medical, dental, and vision insurance, along with company-subsidized benefits such as STD, LTD, and life insurance for you and your family.

• Flexible Spending Accounts: Utilize medical and dependent care FSAs to help manage your expenses effectively.

• Training & Licensing Support: We are committed to your professional development by providing resources for training and licensing.

• Paid Time Off: We offer generous PTO and encourage you to take advantage of it!

• Wellbeing Programs: Access various wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.

• Parental Leave: We provide paid parental leave to support you and your growing family.

• No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.

• Vibrant Slack Community: Connect with colleagues in our lively remote Slack community, featuring fun channels centered around shared interests like travel, pets, sports, food, and more.

• Career Growth: We believe in promoting from within, providing you with opportunities to advance your career with us.