Ingeniero de Soporte

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide first-level technical support to end users.

• Address and resolve issues related to software and hardware for computing equipment.

• Offer basic support for mobile devices (smartphones).

• Follow up and document service tickets.

• Respond to user inquiries and requirements via phone.

• Escalate incidents to higher support levels when necessary.

• Maintain effective communication with users to ensure problem resolution.

• Assist in the installation, configuration, and updating of software.

• Generate basic reports and track activities using Excel.

⛳️ Requirements

• At least 1 year of experience in technical support, help desk, or user assistance.

• Experience in handling phone support and resolving technical issues.

• Basic knowledge of hardware and software for computing equipment.

• Basic knowledge in the configuration and support of smartphones.

• Customer service experience via phone.

• Proficiency in remote assistance tools.

• Basic level of Excel skills.

• General knowledge of Windows operating systems and office applications.

🏝️ Benefits

• Ongoing training programs and certifications.

• Access to learning and professional development platforms.

• Culture of innovation and collaboration.

• Physical and emotional wellness programs.

• Opportunities for growth in international projects.

• Recognition and rewards for performance.