Ingeniero de Atención al Cliente

This is a fully remote position, open to applicants in Puerto Rico.

📋 Description

• Responsible for the installation, maintenance, and repair of equipment

• Diagnose, repair, and replace components in equipment supported by NCR Voyix

• Install new equipment or upgrade existing systems

• Address and resolve customer inquiries

• Conduct preventive maintenance, diagnostics, and periodic repairs

• Capture detailed information on customer assets for billing processes

⛳️ Requirements

• Valid driver's license with no infractions

• Completed secondary education or equivalent experience

• Basic computer knowledge, including Windows and Microsoft Office

• Experience in PC hardware maintenance and support

• Ability to work with minimal supervision, troubleshoot, learn quickly, and meet deadlines under pressure

• Excellent interpersonal skills and customer orientation

• Mechanical and electrical aptitude; experience with computer hardware, networks, and peripherals

• Personal integrity and willingness to work as part of a team

• Availability for flexible hours, including nights, weekends, and on-call duties

🏝️ Benefits

• Training and certification opportunities

• Flexible scheduling

• Preventive maintenance

• Compliance with Service Level Agreements (SLA)